What should I do if my order is lost, stolen or damaged?Updated 6 months ago

If your package was confirmed as delivered by the shipping provider, but you haven’t received it yet, here are some places to check: 

• With your neighbors — the carrier might have dropped off the package at a house or apartment unit nearby for security purposes. 

• Less visible areas surrounding your home or apartment to prevent theft.  

If you were still unable to locate your package or it was damaged, don't hesitate to get in touch with us via online chat or by clicking here.

****Please note*****

In some circumstances, we may be unable to offer a replacement or refund. We recommend purchasing Route Package Protection as an additional layer of protection.