260 Sample Sale

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Absolutely! Reach out to support, and someone will help you with combining your accounts.

What if I have an old or multiple email addresses and want to combine accounts?

260 Inner Circle

Account

What are some of the brands you’ve hosted sample sales for in the past?

What types of merchandise do you carry?

Are these items true samples or product from the stores?

How long will you carry one particular brand's merchandise?

How does pricing work?

Do you restock?

Brands & Inventory

Will items be available for the entire week?

Why was an item in my cart, not available when I checked out?

Can I purchase wholesale / shop in bulk?

What happens if I need to update my shipping address?

What should I do if my order is lost, stolen or damaged?

My order arrived and an item was missing, damaged or incorrect, what do I do?

What is ShipInsure Package Protection

How do I file a claim with ShipInsure?

How does ShipInsure resolve a claim?

How long do I have to file a claim?

ShipInsure: Protect Your Packages with Confidence!

Shopping Online

Is there typically a line to get in?

Do I have to check my coat or bag?

Can I bring a stroller, bike, or scooter inside?

Will there be a fitting room available?

Do you allow customers to Live Stream at your events?

Can I bring Food/Drinks inside the store?

Will I potentially be featured shopping on your website and/or social?

Physical Events

Do you ship Internationally?

Can I pay extra for Expedited shipping?

Do I have to pay shipping on both orders if I make two+ separate purchases?

I only have a PO Box, can you still ship to me?

When will I receive my order?

Shipping

Can I return my purchased items?

I need to edit / cancel an order I just placed! How can I do that?

Is there a window of time I have to discuss any issues with my order?

Can I exchange/return an item that is too large or small?

Exchanges & Returns

What forms of payment do you accept?

Who can I speak with about my Billing Information?

Can I purchase Wholesale?

Can I pay over the phone?

Do you offer gift cards?

Are purchases subject to sales tax?

Payment & Gift Cards

What is 260 Inner Circle?

Why should I join 260’s Inner Circle?

How do I sign up for your Loyalty Program? / How do I join 260 Inner Circle?

Is there a fee for 260 Inner Circle?

How do I get VIP/Early Access?

What happens if I forget to check out under my profile in-store?

Will I receive points for purchases made before I joined the rewards program?

What about bulk buyers?

I can't make an event, can I cancel a VIP or Line Pass?

General

Where can I view my past purchases, points, and status?

How do I know if I’m a member or have an account?

Where can I find all my 260 Inner Circle account info?

How do I check my Inner Circle level?

Can I update my account with a new email address?

When do my points expire?

How do I earn points?

What happens to my points if part of my order is canceled?

What are Rewards?

How do I redeem Rewards?

Are there any limitations to the number of Rewards I can redeem?

Can I earn points with your brand partners?

How do points convert to dollars?

How is my free shipping applied at checkout?

Points & Rewards

How do I access the next tier?

What do I have access to within each tier?

Are you going to offer additional discounts?

What do I need to know about each level?

What is the birthday perk?

How do I achieve status?

Tiers & Benefits

What if I have an old or multiple email addresses and want to combine accounts?Updated 12 days ago